Who to contact
Clerica Solutions is led by Anna Vickers. For questions about your personal information, email info@clerica-solutions.co.uk.
Information in an enquiry
If you contact us, you may provide your name, email address, business name, the type of support you need and a message. Please do not include passwords, financial records or confidential client documents in an initial enquiry.
How your details are used
Enquiry information is used to respond to you, understand your requirements and discuss possible support. The relevant basis is our legitimate interest in responding to business enquiries or, where applicable, taking steps you request before entering an agreement.
Enquiry details are not used to enrol you in marketing. Any future marketing choice would be separate.
Website services and security
Technical providers may process information to operate website hosting, protect the form from abuse and deliver enquiry messages. The website does not ask you to upload client files. Access and information handling for any later client work are agreed separately.
Keeping information
Enquiry records are kept only for as long as needed to handle the enquiry and any appropriate follow-up or recordkeeping. A subsequent working agreement may involve different records and retention requirements.
Your rights
You can ask about access, correction or deletion of personal information, and about any applicable rights to restriction, objection or portability. These rights depend on the circumstances. Contact Anna using the email above. You can also raise a concern with the Information Commissioner’s Office.
Client information
This notice covers website enquiries. Any information handled as part of client work must be addressed in the agreed scope and relevant data arrangements.